Webhooks Guide

Learn how to receive and process Fanfare webhooks for real-time event notifications.

Overview

Fanfare webhooks notify your server when events occur in your experiences. Use webhooks to synchronize data, trigger workflows, and respond to consumer actions in real-time. What you’ll learn:

Setting up webhook endpoints
Verifying webhook signatures
Handling different event types
Implementing retry logic
Best practices for reliability

Complexity: Advanced Time to complete: 35 minutes

Prerequisites

Fanfare account with API access
Server capable of receiving HTTP POST requests
Understanding of webhook patterns
HTTPS endpoint (required for production)

Webhook Architecture

Fanfare Platform                    Your Server
      │                                  │
      │  Event occurs (e.g.,             │
      │  consumer admitted)              │
      │                                  │
      │───────────────────────────────▶ │
      │  POST /webhooks/fanfare          │
      │  Headers: X-Fanfare-Signature    │
      │  Body: { type, data, ... }       │
      │                                  │
      │                                  │ 1. Verify signature
      │                                  │ 2. Process event
      │                                  │ 3. Return 200 OK
      │                                  │
      │◀─────────────────────────────── │
      │  200 OK                          │
      │                                  │

Step 1: Configure Webhooks

Admin Dashboard Setup

Navigate to Settings > Webhooks in the Fanfare admin
Click Add Endpoint
Enter your endpoint URL (must be HTTPS)
Select events to subscribe to
Copy the signing secret

API Configuration

import { FanfareAdminClient } from "@waitify-io/fanfare-admin-sdk";

const adminClient = new FanfareAdminClient({
  apiKey: process.env.FANFARE_ADMIN_API_KEY!,
  organizationId: process.env.FANFARE_ORGANIZATION_ID!,
});

async function createWebhookEndpoint() {
  const endpoint = await adminClient.webhooks.create({
    url: "https://your-server.com/webhooks/fanfare",
    events: [
      // Queue events
      "queue.consumer_entered",
      "queue.consumer_admitted",
      "queue.consumer_left",
      "queue.admission_completed",
      "queue.admission_expired",

      // Draw events
      "draw.entry_created",
      "draw.winners_selected",
      "draw.prize_claimed",

      // Auction events
      "auction.bid_placed",
      "auction.auction_ended",
      "auction.winner_notified",

      // Experience lifecycle
      "experience.started",
      "experience.ended",
      "experience.paused",
      "experience.resumed",

      // Consumer events
      "consumer.authenticated",
      "consumer.linked",
    ],
    description: "Main production webhook endpoint",
    enabled: true,
  });

  console.log("Webhook secret:", endpoint.secret);
  // Store this secret securely!

  return endpoint;
}

Step 2: Create Webhook Handler

Express.js Handler

// routes/webhooks/fanfare.ts
import express from "express";
import crypto from "crypto";

const router = express.Router();
const WEBHOOK_SECRET = process.env.FANFARE_WEBHOOK_SECRET!;

// Middleware to capture raw body for signature verification
router.use(
  express.json({
    verify: (req, res, buf) => {
      (req as { rawBody?: Buffer }).rawBody = buf;
    },
  })
);

// Verify webhook signature
function verifySignature(payload: string | Buffer, signature: string): boolean {
  const timestamp = signature.split(",")[0]?.split("=")[1];
  const receivedSig = signature.split(",")[1]?.split("=")[1];

  if (!timestamp || !receivedSig) {
    return false;
  }

  // Check timestamp is within 5 minutes
  const timestampAge = Math.abs(Date.now() - parseInt(timestamp) * 1000);
  if (timestampAge > 5 * 60 * 1000) {
    console.warn("Webhook timestamp too old:", timestampAge);
    return false;
  }

  // Compute expected signature
  const signedPayload = `${timestamp}.${payload}`;
  const expectedSig = crypto.createHmac("sha256", WEBHOOK_SECRET).update(signedPayload).digest("hex");

  // Constant-time comparison
  return crypto.timingSafeEqual(Buffer.from(receivedSig), Buffer.from(expectedSig));
}

router.post("/", async (req, res) => {
  const signature = req.headers["x-fanfare-signature"] as string;
  const rawBody = (req as { rawBody?: Buffer }).rawBody?.toString() || "";

  // Verify signature
  if (!signature || !verifySignature(rawBody, signature)) {
    console.error("Invalid webhook signature");
    return res.status(401).json({ error: "Invalid signature" });
  }

  const event = req.body;

  // Acknowledge receipt immediately
  res.status(200).json({ received: true });

  // Process event asynchronously
  try {
    await processWebhookEvent(event);
  } catch (error) {
    console.error("Webhook processing error:", error);
    // Event already acknowledged - log for monitoring
  }
});

export default router;

Next.js API Route Handler

// pages/api/webhooks/fanfare.ts (Next.js Pages Router)
import { NextApiRequest, NextApiResponse } from "next";
import crypto from "crypto";

export const config = {
  api: {
    bodyParser: false,
  },
};

async function getRawBody(req: NextApiRequest): Promise<string> {
  const chunks: Buffer[] = [];
  for await (const chunk of req) {
    chunks.push(typeof chunk === "string" ? Buffer.from(chunk) : chunk);
  }
  return Buffer.concat(chunks).toString("utf8");
}

export default async function handler(req: NextApiRequest, res: NextApiResponse) {
  if (req.method !== "POST") {
    return res.status(405).json({ error: "Method not allowed" });
  }

  const rawBody = await getRawBody(req);
  const signature = req.headers["x-fanfare-signature"] as string;

  if (!verifySignature(rawBody, signature)) {
    return res.status(401).json({ error: "Invalid signature" });
  }

  const event = JSON.parse(rawBody);

  // Acknowledge immediately
  res.status(200).json({ received: true });

  // Process asynchronously
  await processWebhookEvent(event);
}

function verifySignature(payload: string, signature: string): boolean {
  const WEBHOOK_SECRET = process.env.FANFARE_WEBHOOK_SECRET!;

  const timestamp = signature.split(",")[0]?.split("=")[1];
  const receivedSig = signature.split(",")[1]?.split("=")[1];

  if (!timestamp || !receivedSig) return false;

  const signedPayload = `${timestamp}.${payload}`;
  const expectedSig = crypto.createHmac("sha256", WEBHOOK_SECRET).update(signedPayload).digest("hex");

  return crypto.timingSafeEqual(Buffer.from(receivedSig), Buffer.from(expectedSig));
}

Step 3: Process Webhook Events

Event Processor

// services/webhook-processor.ts
interface WebhookEvent {
  id: string;
  type: string;
  created: number;
  data: Record<string, unknown>;
  organizationId: string;
  experienceId?: string;
}

export async function processWebhookEvent(event: WebhookEvent) {
  // Idempotency check
  const processed = await db.query.webhookEvents.findFirst({
    where: eq(webhookEvents.eventId, event.id),
  });

  if (processed) {
    console.log("Event already processed:", event.id);
    return;
  }

  // Record event receipt
  await db.insert(webhookEvents).values({
    eventId: event.id,
    eventType: event.type,
    receivedAt: new Date(),
    status: "processing",
  });

  try {
    // Route to appropriate handler
    await routeWebhookEvent(event);

    // Mark as processed
    await db
      .update(webhookEvents)
      .set({ status: "completed", processedAt: new Date() })
      .where(eq(webhookEvents.eventId, event.id));
  } catch (error) {
    // Mark as failed
    await db
      .update(webhookEvents)
      .set({
        status: "failed",
        error: error instanceof Error ? error.message : "Unknown error",
      })
      .where(eq(webhookEvents.eventId, event.id));

    throw error;
  }
}

async function routeWebhookEvent(event: WebhookEvent) {
  const handlers: Record<string, (data: WebhookEvent["data"]) => Promise<void>> = {
    // Queue events
    "queue.consumer_entered": handleConsumerEntered,
    "queue.consumer_admitted": handleConsumerAdmitted,
    "queue.consumer_left": handleConsumerLeft,
    "queue.admission_completed": handleAdmissionCompleted,
    "queue.admission_expired": handleAdmissionExpired,

    // Draw events
    "draw.entry_created": handleDrawEntry,
    "draw.winners_selected": handleWinnersSelected,
    "draw.prize_claimed": handlePrizeClaimed,

    // Auction events
    "auction.bid_placed": handleBidPlaced,
    "auction.auction_ended": handleAuctionEnded,

    // Experience events
    "experience.started": handleExperienceStarted,
    "experience.ended": handleExperienceEnded,

    // Consumer events
    "consumer.authenticated": handleConsumerAuthenticated,
    "consumer.linked": handleConsumerLinked,
  };

  const handler = handlers[event.type];
  if (!handler) {
    console.warn("Unhandled webhook event type:", event.type);
    return;
  }

  await handler(event.data);
}

Event Handlers

// handlers/queue-events.ts

interface ConsumerAdmittedData {
  consumerId: string;
  experienceId: string;
  distributionId: string;
  admissionToken: string;
  admittedAt: string;
  expiresAt: string;
  position: number;
  waitTimeSeconds: number;
}

async function handleConsumerAdmitted(data: ConsumerAdmittedData) {
  const { consumerId, experienceId, distributionId, admissionToken, expiresAt } = data;

  // Store admission record
  await db.insert(admissions).values({
    consumerId,
    experienceId,
    distributionId,
    token: admissionToken,
    expiresAt: new Date(expiresAt),
    status: "active",
  });

  // Get consumer contact info
  const consumer = await db.query.consumers.findFirst({
    where: eq(consumers.id, consumerId),
  });

  // Send notification
  if (consumer?.email) {
    await sendEmail({
      to: consumer.email,
      subject: "You're in! Complete your purchase",
      template: "admission-granted",
      data: {
        expiresAt: new Date(expiresAt).toLocaleString(),
        checkoutUrl: `https://your-store.com/checkout?token=${admissionToken}`,
      },
    });
  }

  // Track analytics
  await analytics.track("admission_granted", {
    consumerId,
    experienceId,
    waitTime: data.waitTimeSeconds,
  });
}

interface AdmissionCompletedData {
  consumerId: string;
  experienceId: string;
  distributionId: string;
  orderId?: string;
  completedAt: string;
}

async function handleAdmissionCompleted(data: AdmissionCompletedData) {
  const { consumerId, experienceId, orderId, completedAt } = data;

  // Update admission status
  await db
    .update(admissions)
    .set({
      status: "completed",
      completedAt: new Date(completedAt),
      orderId,
    })
    .where(and(eq(admissions.consumerId, consumerId), eq(admissions.experienceId, experienceId)));

  // Track conversion
  await analytics.track("admission_converted", {
    consumerId,
    experienceId,
    orderId,
  });
}

interface AdmissionExpiredData {
  consumerId: string;
  experienceId: string;
  distributionId: string;
  expiredAt: string;
}

async function handleAdmissionExpired(data: AdmissionExpiredData) {
  const { consumerId, experienceId, expiredAt } = data;

  // Update admission status
  await db
    .update(admissions)
    .set({
      status: "expired",
      expiredAt: new Date(expiredAt),
    })
    .where(and(eq(admissions.consumerId, consumerId), eq(admissions.experienceId, experienceId)));

  // Release any reserved inventory
  await releaseReservations(consumerId, experienceId);

  // Track abandonment
  await analytics.track("admission_expired", {
    consumerId,
    experienceId,
  });
}

Draw Event Handlers

// handlers/draw-events.ts

interface WinnersSelectedData {
  drawId: string;
  experienceId: string;
  winners: Array<{
    consumerId: string;
    position: number;
    claimToken: string;
    claimDeadline: string;
  }>;
  totalEntries: number;
  selectionMethod: string;
}

async function handleWinnersSelected(data: WinnersSelectedData) {
  const { drawId, winners, totalEntries } = data;

  // Store winners
  for (const winner of winners) {
    await db.insert(drawWinners).values({
      drawId,
      consumerId: winner.consumerId,
      position: winner.position,
      claimToken: winner.claimToken,
      claimDeadline: new Date(winner.claimDeadline),
      status: "pending_claim",
    });

    // Get consumer and send notification
    const consumer = await db.query.consumers.findFirst({
      where: eq(consumers.id, winner.consumerId),
    });

    if (consumer) {
      await sendWinnerNotification(consumer, winner, drawId);
    }
  }

  // Track draw completion
  await analytics.track("draw_completed", {
    drawId,
    winnerCount: winners.length,
    totalEntries,
  });
}

Step 4: Handle Failures and Retries

Retry Logic

Fanfare automatically retries failed webhooks with exponential backoff:

Attempt	Delay
1	Immediate
2	1 minute
3	5 minutes
4	30 minutes
5	2 hours
6	8 hours

Handling Retries in Your Code

// Ensure idempotency
async function processWebhookIdempotent(event: WebhookEvent) {
  const lockKey = `webhook:${event.id}`;

  // Try to acquire distributed lock
  const acquired = await redis.set(lockKey, "1", "EX", 300, "NX");
  if (!acquired) {
    console.log("Event already being processed:", event.id);
    return;
  }

  try {
    // Check if already processed
    const existing = await db.query.webhookEvents.findFirst({
      where: eq(webhookEvents.eventId, event.id),
    });

    if (existing?.status === "completed") {
      return;
    }

    await processWebhookEvent(event);
  } finally {
    await redis.del(lockKey);
  }
}

Dead Letter Queue

// Handle events that fail repeatedly
async function handleFailedWebhook(event: WebhookEvent, error: Error) {
  // Store in dead letter queue
  await db.insert(webhookDeadLetterQueue).values({
    eventId: event.id,
    eventType: event.type,
    payload: JSON.stringify(event),
    error: error.message,
    failedAt: new Date(),
    retryCount: 0,
  });

  // Alert operations team
  await sendAlert({
    type: "webhook_failure",
    eventId: event.id,
    eventType: event.type,
    error: error.message,
  });
}

// Periodic job to retry dead letter queue
async function processDeadLetterQueue() {
  const deadLetters = await db.query.webhookDeadLetterQueue.findMany({
    where: and(
      lt(webhookDeadLetterQueue.retryCount, 3),
      lt(webhookDeadLetterQueue.failedAt, new Date(Date.now() - 3600000))
    ),
    limit: 10,
  });

  for (const item of deadLetters) {
    try {
      const event = JSON.parse(item.payload);
      await processWebhookEvent(event);

      // Remove from dead letter queue
      await db.delete(webhookDeadLetterQueue).where(eq(webhookDeadLetterQueue.id, item.id));
    } catch (error) {
      // Increment retry count
      await db
        .update(webhookDeadLetterQueue)
        .set({ retryCount: item.retryCount + 1 })
        .where(eq(webhookDeadLetterQueue.id, item.id));
    }
  }
}

Step 5: Testing Webhooks

Local Development with Tunnels

# Using ngrok
ngrok http 3000

# Using cloudflared
cloudflared tunnel --url http://localhost:3000

Test Webhook Delivery

// Admin API: Trigger test webhook
async function sendTestWebhook(endpointId: string, eventType: string) {
  await adminClient.webhooks.sendTest(endpointId, {
    eventType,
    data: {
      consumerId: "test_consumer_123",
      experienceId: "test_experience_456",
      // ... test data
    },
  });
}

// Verify endpoint health
async function verifyWebhookEndpoint(endpointId: string) {
  const status = await adminClient.webhooks.verify(endpointId);
  console.log("Endpoint status:", status);
  // { healthy: true, lastDelivery: "2024-01-15T10:30:00Z", successRate: 0.99 }
}

Unit Testing Handlers

// tests/webhook-handlers.test.ts
import { handleConsumerAdmitted } from "../handlers/queue-events";

describe("handleConsumerAdmitted", () => {
  it("should store admission and send notification", async () => {
    const mockData = {
      consumerId: "consumer_123",
      experienceId: "exp_456",
      distributionId: "dist_789",
      admissionToken: "token_abc",
      admittedAt: new Date().toISOString(),
      expiresAt: new Date(Date.now() + 600000).toISOString(),
      position: 1,
      waitTimeSeconds: 120,
    };

    await handleConsumerAdmitted(mockData);

    // Verify admission stored
    const admission = await db.query.admissions.findFirst({
      where: eq(admissions.consumerId, mockData.consumerId),
    });

    expect(admission).toBeDefined();
    expect(admission?.status).toBe("active");

    // Verify email sent
    expect(mockEmailService.sendEmail).toHaveBeenCalledWith(
      expect.objectContaining({
        template: "admission-granted",
      })
    );
  });
});

Event Reference

Queue Events

Event	Description	Key Data
`queue.consumer_entered`	Consumer joined queue	consumerId, position
`queue.consumer_admitted`	Consumer reached front	admissionToken, expiresAt
`queue.consumer_left`	Consumer left queue	consumerId, reason
`queue.admission_completed`	Purchase completed	orderId
`queue.admission_expired`	Admission window closed	expiredAt

Draw Events

Event	Description	Key Data
`draw.entry_created`	New draw entry	consumerId, entryNumber
`draw.winners_selected`	Draw completed	winners[], totalEntries
`draw.prize_claimed`	Winner claimed prize	consumerId, orderId
`draw.prize_expired`	Claim window closed	consumerId, expiresAt

Auction Events

Event	Description	Key Data
`auction.bid_placed`	New bid received	consumerId, amount
`auction.outbid`	Consumer was outbid	consumerId, newHighBid
`auction.auction_ended`	Auction completed	winnerId, finalBid
`auction.winner_notified`	Winner notified	consumerId

Experience Events

Event	Description	Key Data
`experience.started`	Experience went live	experienceId, type
`experience.ended`	Experience concluded	totalParticipants
`experience.paused`	Experience paused	reason
`experience.resumed`	Experience resumed	pausedDuration

Best Practices

1. Acknowledge Quickly

// Good: Acknowledge then process
router.post("/", async (req, res) => {
  // Verify signature first
  if (!verifySignature(req)) {
    return res.status(401).end();
  }

  // Acknowledge immediately
  res.status(200).json({ received: true });

  // Process asynchronously
  processWebhookEvent(req.body).catch(console.error);
});

// Bad: Process then acknowledge
router.post("/", async (req, res) => {
  await processWebhookEvent(req.body); // May timeout
  res.status(200).json({ received: true });
});

2. Handle Out-of-Order Events

// Events may arrive out of order
async function handleWithOrdering(event: WebhookEvent) {
  const timestamp = event.created;

  // Check if we have a newer event already
  const existing = await db.query.eventState.findFirst({
    where: eq(eventState.entityId, event.data.consumerId),
  });

  if (existing && existing.lastEventTimestamp > timestamp) {
    console.log("Ignoring out-of-order event");
    return;
  }

  // Process and update timestamp
  await processEvent(event);
  await db
    .update(eventState)
    .set({ lastEventTimestamp: timestamp })
    .where(eq(eventState.entityId, event.data.consumerId));
}

3. Monitor Webhook Health

// Track webhook metrics
async function recordWebhookMetrics(event: WebhookEvent, processingTime: number, success: boolean) {
  await metrics.record("webhook_processed", {
    eventType: event.type,
    success,
    processingTimeMs: processingTime,
  });

  // Alert on high failure rate
  const recentFailures = await getRecentFailureCount(event.type);
  if (recentFailures > 10) {
    await sendAlert({
      type: "webhook_failures_high",
      eventType: event.type,
      failureCount: recentFailures,
    });
  }
}

Troubleshooting

Signature Verification Failing

Ensure you’re using the raw request body
Check webhook secret is correct
Verify timestamp is within acceptable range

Events Not Being Received

Check endpoint URL is publicly accessible
Verify HTTPS certificate is valid
Review Fanfare webhook delivery logs
Check firewall rules

Duplicate Events

Implement idempotency checks
Use event IDs for deduplication
Check for distributed lock issues

What’s Next

Real-time Updates - Client-side real-time data
Error Handling - Comprehensive error management
Custom Platform - Full integration guide

Overview

Integration Patterns

Authentication

Checkout Integration

Platform Integrations

Use Cases

Advanced

Documentation Index

​Webhooks Guide

​Overview

​Prerequisites

​Webhook Architecture

​Step 1: Configure Webhooks

​Admin Dashboard Setup

​API Configuration

​Step 2: Create Webhook Handler

​Express.js Handler

​Next.js API Route Handler

​Step 3: Process Webhook Events

​Event Processor

​Event Handlers

​Draw Event Handlers

​Step 4: Handle Failures and Retries

​Retry Logic

​Handling Retries in Your Code

​Dead Letter Queue

​Step 5: Testing Webhooks

​Local Development with Tunnels

​Test Webhook Delivery

​Unit Testing Handlers

​Event Reference

​Queue Events

​Draw Events

​Auction Events

​Experience Events

​Best Practices

​1. Acknowledge Quickly

​2. Handle Out-of-Order Events

​3. Monitor Webhook Health

​Troubleshooting

​Signature Verification Failing

​Events Not Being Received

​Duplicate Events

​What’s Next

Webhooks Guide

Overview

Prerequisites

Webhook Architecture

Step 1: Configure Webhooks

Admin Dashboard Setup

API Configuration

Step 2: Create Webhook Handler

Express.js Handler

Next.js API Route Handler

Step 3: Process Webhook Events

Event Processor

Event Handlers

Draw Event Handlers

Step 4: Handle Failures and Retries

Retry Logic

Handling Retries in Your Code

Dead Letter Queue

Step 5: Testing Webhooks

Local Development with Tunnels

Test Webhook Delivery

Unit Testing Handlers

Event Reference

Queue Events

Draw Events

Auction Events

Experience Events

Best Practices

1. Acknowledge Quickly

2. Handle Out-of-Order Events

3. Monitor Webhook Health

Troubleshooting

Signature Verification Failing

Events Not Being Received

Duplicate Events

What’s Next