Accessing Billing
Navigate to Billing in the sidebar to view your subscription and usage details. The route is/app/billing.
Caption: The billing page shows your subscription details and usage
Current Plan
Plan Information
The main card displays your current subscription:
Caption: View your current subscription details
Plan Tiers
Trial Period
If you’re on a trial:
Caption: Trial information shows when your trial ends
Usage Metrics
Usage Overview
Track your consumption against plan limits:
Caption: Monitor usage across different entry types
Usage Progress
Progress bars show consumption relative to limits:Detailed Usage
For more detailed usage analytics:- Click Detailed Usage
- View usage by time period
- See trends and projections
- Export usage data
Billing Management
Payment Methods
Manage your payment methods:
Caption: View and manage your payment method
Managing Payment via Stripe
Payment management is handled through Stripe’s secure portal:- Click Manage on the billing page
- Redirected to Stripe billing portal
- Update card, view invoices, etc.
- Return to Fanfare when done
Billing Portal Features
Through the Stripe portal you can:Changing Plans
Upgrading
To upgrade to a higher tier:- Click View All Plans
- Select the desired plan
- Confirm the upgrade
- New limits apply immediately
Downgrading
To downgrade to a lower tier:- Click View All Plans
- Select the lower plan
- Downgrade takes effect at period end
- Current period maintains existing limits
Plan Changes
Subscription Status
Status Types
Past Due Status
If your payment fails:- You receive email notification
- Grace period begins
- Update payment method
- Service continues during grace
Cancelled Status
After cancellation:- Access continues until period end
- Download any needed data
- Reactivate anytime before expiry
- Plan converts to Free after expiry
Invoices and Receipts
Viewing Invoices
Access your invoice history:- Go to Billing
- Click Manage to open portal
- View invoices in Stripe portal
- Download PDF invoices
Invoice Contents
Cancellation
Cancelling Your Subscription
To cancel:- Go to Billing
- Click Cancel Subscription
- Complete cancellation flow
- Confirm the cancellation
Cancellation Flow
The cancellation process includes:- Reason selection
- Retention offers
- Confirmation
- Final confirmation email
After Cancellation
Reactivation
Reactivating a Cancelled Subscription
If you’ve cancelled but want to continue:- Go to Billing
- Click Reactivate
- Confirm reactivation
- Subscription continues as normal
Reactivating an Expired Subscription
If your subscription has expired:- Go to Billing
- Choose a plan
- Enter payment method
- Start new subscription
Shopify Billing
If you’re using Fanfare through Shopify:Shopify users manage billing through their Shopify admin, not directly in Fanfare.
Platform Fees
When using Stripe Connect for payments:Best Practices
Managing Usage
- Monitor regularly - Check usage weekly
- Set alerts - Get notified at thresholds
- Plan for growth - Upgrade before hitting limits
- Review trends - Understand usage patterns
Billing Hygiene
- Keep payment current - Update expired cards
- Download invoices - Keep records
- Review charges - Verify accuracy
- Set reminders - For renewal dates
Troubleshooting
Payment Failed
- Check card is valid
- Ensure sufficient funds
- Update payment method
- Contact support if issues persist
Can’t Access Portal
- Try refreshing the page
- Clear browser cache
- Try different browser
- Contact support
Usage Doesn’t Match
- Check time period selected
- Verify metric definitions
- Compare with analytics
- Contact support if discrepancy
Related Guides
- Settings - Organization settings
- Analytics - Usage analytics
- Payments Settings - Payment configuration