Billing Overview
The Billing section allows you to manage your Fanfare subscription, monitor usage, update payment methods, and view your billing history.
Accessing Billing
Navigate to Billing in the sidebar to view your subscription and usage details. The route is /app/billing.
Caption: The billing page shows your subscription details and usage
Current Plan
The main card displays your current subscription:
| Information | Description |
|---|
| Plan Name | Your subscription tier |
| Price | Monthly or annual cost |
| Status | Active, Trial, Cancelled, etc. |
| Billing Period | Current billing cycle dates |
Plan Tiers
| Plan | Price | Entries/Month | Features |
|---|
| Free | $0 | 100 | Basic features |
| Basic | $29/month | 10,000 | Standard features |
| Pro | $99/month | 100,000 | Advanced features |
| Enterprise | Custom | Unlimited | Custom features and support |
Trial Period
If you’re on a trial:
| Information | Description |
|---|
| Trial Ends | Date when trial expires |
| Upgrade Prompt | Link to choose a paid plan |
| Trial Features | Access to all Pro features |
Usage Metrics
Usage Overview
Track your consumption against plan limits:
| Metric | Description |
|---|
| Total Entries | All experience entries this period |
| Queue Entries | Queue-specific entries |
| Draw Entries | Draw/lottery entries |
| Auction Entries | Auction bids |
| Appointment Bookings | Appointments scheduled |
Usage Progress
Progress bars show consumption relative to limits:
| Progress Level | Color | Action Needed |
|---|
| 0-75% | Green | Normal usage |
| 75-90% | Yellow | Consider upgrading |
| 90-100% | Red | Near limit, upgrade recommended |
| 100%+ | Red | At limit, may be throttled |
Detailed Usage
For more detailed usage analytics:
- Click Detailed Usage
- View usage by time period
- See trends and projections
- Export usage data
Caption: View detailed usage analytics and trends
Billing Management
Payment Methods
Manage your payment methods:
| Action | Description |
|---|
| View Current | See card on file |
| Update Card | Change payment method |
| Add Backup | Add secondary payment method |
Managing Payment via Stripe
Payment management is handled through Stripe’s secure portal:
- Click Manage on the billing page
- Redirected to Stripe billing portal
- Update card, view invoices, etc.
- Return to Fanfare when done
Billing Portal Features
Through the Stripe portal you can:
| Feature | Description |
|---|
| Update Card | Change your payment method |
| View Invoices | Download past invoices |
| Billing History | See all transactions |
| Cancel Subscription | Cancel your plan |
Changing Plans
Upgrading
To upgrade to a higher tier:
- Click View All Plans
- Select the desired plan
- Confirm the upgrade
- New limits apply immediately
Downgrading
To downgrade to a lower tier:
- Click View All Plans
- Select the lower plan
- Downgrade takes effect at period end
- Current period maintains existing limits
Plan Changes
| Change Type | When Applied |
|---|
| Upgrade | Immediately, pro-rated |
| Downgrade | End of current billing period |
| Cancellation | End of current billing period |
Subscription Status
Status Types
| Status | Description |
|---|
| Active | Subscription is current |
| Trialing | On free trial period |
| Past Due | Payment failed, grace period |
| Cancelled | Will not renew |
| Expired | No longer active |
Past Due Status
If your payment fails:
- You receive email notification
- Grace period begins
- Update payment method
- Service continues during grace
Cancelled Status
After cancellation:
- Access continues until period end
- Download any needed data
- Reactivate anytime before expiry
- Plan converts to Free after expiry
Invoices and Receipts
Viewing Invoices
Access your invoice history:
- Go to Billing
- Click Manage to open portal
- View invoices in Stripe portal
- Download PDF invoices
Invoice Contents
| Item | Description |
|---|
| Invoice Number | Unique identifier |
| Date | Invoice date |
| Amount | Total charged |
| Status | Paid, pending, failed |
| Download | PDF download link |
Cancellation
Cancelling Your Subscription
To cancel:
- Go to Billing
- Click Cancel Subscription
- Complete cancellation flow
- Confirm the cancellation
Caption: Cancel your subscription from the billing page
Cancellation Flow
The cancellation process includes:
- Reason selection
- Retention offers
- Confirmation
- Final confirmation email
After Cancellation
| What Happens | Timing |
|---|
| Access continues | Until period end |
| No further charges | Immediate |
| Data retained | 30 days after expiry |
| Can reactivate | Anytime before expiry |
Reactivation
Reactivating a Cancelled Subscription
If you’ve cancelled but want to continue:
- Go to Billing
- Click Reactivate
- Confirm reactivation
- Subscription continues as normal
Reactivating an Expired Subscription
If your subscription has expired:
- Go to Billing
- Choose a plan
- Enter payment method
- Start new subscription
Shopify Billing
If you’re using Fanfare through Shopify:
| Feature | Shopify Handling |
|---|
| Billing | Through Shopify app charges |
| Payment | Via your Shopify account |
| Invoices | Available in Shopify admin |
| Cancellation | Uninstall app in Shopify |
Shopify users manage billing through their Shopify admin, not directly in Fanfare.
| Fee Type | Description |
|---|
| Platform Fee | Fanfare’s transaction fee |
| Stripe Fees | Stripe’s processing fees |
| Net Revenue | Your earnings after fees |
Best Practices
Managing Usage
- Monitor regularly - Check usage weekly
- Set alerts - Get notified at thresholds
- Plan for growth - Upgrade before hitting limits
- Review trends - Understand usage patterns
Billing Hygiene
- Keep payment current - Update expired cards
- Download invoices - Keep records
- Review charges - Verify accuracy
- Set reminders - For renewal dates
Troubleshooting
Payment Failed
- Check card is valid
- Ensure sufficient funds
- Update payment method
- Contact support if issues persist
Can’t Access Portal
- Try refreshing the page
- Clear browser cache
- Try different browser
- Contact support
Usage Doesn’t Match
- Check time period selected
- Verify metric definitions
- Compare with analytics
- Contact support if discrepancy
