Consumer Activity

The activity timeline provides a chronological view of all consumer interactions, including experience participation, purchases, communications, and other engagement events.

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Accessing Activity Timeline

The activity timeline appears on the consumer detail page, below the metrics cards. Caption: The activity timeline shows all consumer interactions

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Timeline Events

The timeline displays various event types in chronological order.

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Event Types

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Event Details

Each timeline event shows: Caption: Each event includes detailed information

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Experience Participation

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Queue Events

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Draw Events

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Auction Events

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Appointment Events

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Filtering Timeline

Filter the timeline to show specific event types or time periods.

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Filter by Event Type

1. Click the Filter button
2. Select event types to show
3. Apply the filter

Caption: Filter the timeline by event type

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Filter by Date Range

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Communication Events

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Email Events

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SMS Events

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Purchase Events

Track order and transaction history. Caption: Purchase events show order details

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Purchase Details

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Activity Metrics

Summary metrics are calculated from the activity timeline:

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Engagement Summary

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Experience Summary

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Exporting Activity

Download activity data for analysis:

1. Click Export Activity
2. Select date range
3. Choose event types to include
4. Download CSV file

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Export Fields

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Understanding Activity Patterns

Use the timeline to identify consumer patterns:

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Engagement Patterns

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Best Practices

1. Review before campaigns - Check recent activity before targeting
2. Identify preferences - Note which experiences they engage with
3. Track journey - Follow the full customer lifecycle
4. Spot issues - Look for failed events or drop-offs

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Related Guides

• Consumer Details - Profile information
• Consumers Overview - Manage consumers
• Experience Analytics - Aggregate metrics