Creating Experiences

This guide walks you through the experience creation process, covering the shared configuration used for queues, draws, auctions, appointments, and timed releases. Waitlists are configured on access paths when you want to capture interest before or around another distribution.

Starting the Creation Process

Navigate to Experiences in the sidebar
Click the Create Experience button
Choose your distribution type or access path template

Caption: Select an experience type to begin configuration

Quick Links by Type

For type-specific configuration details, see:

Common Configuration Fields

All experience types share these configuration sections:

Basic Information

Caption: Enter basic information about your experience

Field	Required	Description
Name	Yes	Display name for the experience
Distribution Type	Yes	Queue, Draw, Auction, Appointment, or Timed Release

Product Selection

Select the product or product pool that consumers will access through this experience. Caption: Select products from your catalog

Field	Required	Description
Product	Yes	The product or product pool to offer
Variant Options	No	Specific variants to include (if product has variants)
Selection Mode	Varies	Consumer-selected products let consumers choose; system-assigned products use allocation settings

Create products before experiences. Navigate to Products to add items to your catalog.

Audience Selection

Control who is eligible for an access path by selecting one or more audiences. Caption: Select which audiences are eligible for this access path

Field	Required	Description
Audience	Varies	Audiences whose members are eligible to participate

Options:

Select a specific audience
Select multiple audiences for the same access path when those segments share eligibility
Use separate sequences when different eligible groups need different ordering or treatment
Leave empty for public access (no restrictions)

Schedule Configuration

Set the distribution window. Experience openAt and closeAt are derived from the distributions attached to its access paths. Caption: Configure when your experience runs

Field	Required	Description
Open Date	Varies	When the distribution becomes active
Open Time	Varies	Time of day the distribution becomes active
Close Date	Varies	When the distribution window ends
Close Time	Varies	Time of day the distribution window ends
Time Zone	Yes	Time zone for all scheduled times (defaults to organization setting)

Capacity Settings

Configure distribution-specific capacity and outcome limits. Caption: Set capacity limits for your distribution

Field	Required	Description
Queue Capacity	Queue only	Maximum consumers waiting at once
Admit Rate	Queue only	Rate at which consumers are admitted
Max Admissions	Queue only	Maximum consumers who can be admitted
Winner Count	Draw only	Number of winners selected at draw time
Slot Capacity	Appointment only	Maximum bookings per slot
Guest Support	Timed Release only	Whether guest participants can claim the release
Waitlist Capacity	Waitlist access path	Maximum waitlist entries when a waitlist is configured

Form Progress Saving

The experience creation form automatically saves your progress as you work. If you navigate away accidentally, your entered data will be restored when you return.

Form progress is stored locally in your browser. Clearing browser data will reset your progress.

Validation and Errors

The form validates your input as you type:

Required fields - Highlighted if empty when submitting
Date validation - End date must be after start date
Capacity validation - Numeric limits must be positive numbers where required

Caption: Validation errors appear inline as you complete the form

Creating the Experience

Once all required fields are complete:

Review your configuration
Click Create Experience
Wait for confirmation

Caption: Click Create Experience to finish

Operational Follow-Up

After successful creation:

You’ll see a success notification
You’ll be redirected to the experience detail page
The experience is saved with its configured access path, distributions, and derived schedule

Discarding Creation

To discard your progress:

Click the discard action
Confirm you want to discard changes
You’ll return to the experiences list

Discarding clears your saved form progress. This cannot be undone.

URL Parameters

You can pre-fill certain fields using URL parameters when linking to the creation page:

Parameter	Description	Example
`type`	Distribution type	`?type=QUEUE`
`name`	Experience name	`?name=Summer%20Sale`
`productId`	Pre-select product	`?productId=prod_123`
`audienceId`	Pre-select audience	`?audienceId=aud_456`

Example URL:

/app/experiences/create?type=QUEUE&name=Summer%20Sale&productId=prod_123

This is useful for:

Creating experiences from other parts of the app
Building custom workflows
Developer integrations

Best Practices

Before Creating

Prepare your product - Ensure the product exists with correct details
Set up audiences - Create audience segments if you need restricted access
Plan your schedule - Know your start/end times before beginning

During Configuration

Use descriptive names - Include product and date for easy identification
Double-check time zones - Verify the time zone matches your intended schedule
Review capacity limits - Ensure limits match your launch plan and available stock

After Creation

Preview the experience - Check how it appears to consumers
Test with a sample entry - Verify the flow works correctly
Set up notifications - Configure alerts for key distribution events

Troubleshooting

Common Issues

Issue	Solution
Can’t find product	Create the product first in Products section
Audience not appearing	Verify the audience exists and has at least one consumer
Date picker not working	Ensure JavaScript is enabled in your browser
Form won’t submit	Check for validation errors (scroll up to see all fields)

Getting Help

If you encounter issues:

Check the error message for specific guidance
Review the documentation for the specific experience type
Contact support with the error details and request ID

Next Steps

After creating your experience:

Configure Queue Settings - For queue experiences
Configure Draw Settings - For draw experiences
Configure Auction Settings - For auction experiences
Configure Appointment Settings - For appointment experiences
Configure Timed Release Settings - For timed release experiences
Configure Waitlist Settings - For waitlist experiences
Experience Schedule - Understand derived timing and distribution states

Getting Started

Experiences

Audiences

Consumers

Loyalty

Settings

Analytics

Billing

Starting the Creation Process

Quick Links by Type

Common Configuration Fields

Basic Information

Product Selection

Audience Selection

Schedule Configuration

Capacity Settings

Form Progress Saving

Validation and Errors

Creating the Experience

Operational Follow-Up

Discarding Creation

URL Parameters

Best Practices

Before Creating

During Configuration

After Creation

Troubleshooting

Common Issues

Getting Help

Next Steps

​Starting the Creation Process

​Quick Links by Type

​Common Configuration Fields

​Basic Information

​Product Selection

​Audience Selection

​Schedule Configuration

​Capacity Settings

​Form Progress Saving

​Validation and Errors

​Creating the Experience

​Operational Follow-Up

​Discarding Creation

​URL Parameters

​Best Practices

​Before Creating

​During Configuration

​After Creation

​Troubleshooting

​Common Issues

​Getting Help

​Next Steps

Starting the Creation Process

Quick Links by Type

Common Configuration Fields

Basic Information

Product Selection

Audience Selection

Schedule Configuration

Capacity Settings

Form Progress Saving

Validation and Errors

Creating the Experience

Operational Follow-Up

Discarding Creation

URL Parameters

Best Practices

Before Creating

During Configuration

After Creation

Troubleshooting

Common Issues

Getting Help

Next Steps