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An experience is a container for one or more access paths and distributions. Its visible timing is derived from those distributions rather than managed as a separate top-level status state machine. Use this page to understand what operators and consumers should expect as an experience moves from setup to active participation to completion.

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Schedule Model

Experience lifecycle diagram showing configure, scheduled, upcoming, active, ended, and killed states.

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During Setup

Before consumers can participate, confirm:
  • Products and variants are attached
  • Access paths and audience eligibility are configured
  • Distribution timing is set
  • Checkout or completion handling is ready if the experience sells products
  • Preview and test flows work with the intended consumer states
Experience-level open and close times are calculated from the distributions attached to the experience. If the schedule looks wrong, inspect the distribution timing first.

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Distribution Timing States

StateMeaningConsumer experience
upcomingThe distribution has not opened yetConsumers may see launch timing or waiting UI
activeConsumers can take the supported actionConsumers can enter, bid, book, or claim depending on type
endedThe distribution window has closedConsumers see outcome or closed-state messaging
killedThe distribution has been manually stoppedConsumers should see that participation is unavailable
Different distribution types may add type-specific details, such as queue admission, draw selection, auction settlement, appointment availability, timed-release claiming, or waitlist interest capture.

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Access Paths

Sequences define ordered access paths inside an experience. Higher numeric priority is evaluated first. Audiences and access codes decide whether a consumer is eligible for a path; they do not define ordering by themselves. Common patterns:
  • VIP early access with a high-priority sequence
  • Access-code presale followed by general access
  • Main access path followed by a lower-priority fallback

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Monitoring

During an active experience, watch:
  • Entrants, admits, winners, bookings, or bids for the active distribution type
  • Inventory and variant availability when products are involved
  • Checkout completion and order sync if consumers purchase after admission
  • Consumer support signals such as expired access, unavailable products, or failed payment attempts

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Troubleshooting

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Experience Opens At The Wrong Time

Check the distribution schedule and timezone. Experience timing is derived from child distributions.

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Consumers Do Not Reach The Expected Path

Check sequence priority, audience membership, and access-code requirements. If multiple paths can match, the higher-priority eligible sequence is used first.

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Product Availability Looks Wrong

Check variant inventory policy, variant quantity, and product allocation settings. Experience capacity and product inventory are related but separate concepts.

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Consumers Cannot Complete Checkout

Check admission validity, product/variant availability, payment provider state, and order completion sync.