Configure Waitlist - Fanfare Documentation

Waitlists capture consumer interest for an access path. They are useful before a launch, when another distribution is not active yet, or when you want to collect demand without granting checkout access.

Creating a Waitlist

Navigate to Experiences > Create Experience
Configure the access path that should collect interest
Add or configure the waitlist for that path when the option is available for your account
Set the waitlist capacity, if you need one

Waitlist Settings

Setting	API field	Required	Description
Capacity	`capacity`	No	Maximum waitlist entries. Leave unset when you want to capture all interested consumers.

Standalone Admin API creation also requires sequenceId. When a waitlist is created from the dashboard experience flow, the sequence relationship is handled by the selected access path.

Consumer Experience

State	Consumer experience
Can join	Consumer can join the waitlist for the access path.
Joined	Consumer sees confirmation that they are on the waitlist.
Unavailable	Waitlist is full or no public access path is available.

Waitlists do not grant checkout access by themselves. Consumers continue through the current public journey state when another distribution becomes available.

Common Patterns

Pattern	Configuration
Pre-launch interest	Waitlist sequence before a queue, draw, or timed release opens.
Overflow	Waitlist shown when primary access is not available.
Restock interest	Waitlist on a product or experience page to capture future demand.

Create Experience - General creation guide
Experience Schedule - Derived timing and distribution states
Waitlist Distribution - Concept overview